CX for C-Suite is a one-day intensive workshop developed for C-Suite executives. The workshop covers the critical components of customer experience, focusing on strategy, planning, processes, tools and resources required for successful business leadership.

The workshop is facilitated by David Morgan, a highly-respected and successful former global C-Suite leader, plus industry leader as a guest speaker sharing learnings from customer experience based transformational change. Expect readily applicable diagnosis, process, and tools, illustrated with case studies and examples, with peer-to-peer learning and network opportunities.

Recent research published by Forbes, identifies the operational difficulties executive leaders are facing with customer centred transformations:

• 45% of Executives surveyed acknowledged they didn’t know where to begin when developing their transformational strategy
• Over 40% of senior leaders believe transformation has been a waste of time
• Over 80% of Executives admitted to not reviewing internal processes before setting transformational goals

CX for C-Suite provides straightforward process, tools, and insight to overcome these issues.