CONFERENCE DAY ONE

Wednesday 21 August 2024

DAY ONE: Wednesday 21 August 2024

08.30

REGISTRATION & BARISTA COFFEE

09:10

WELCOME & OPENING REMARKS

Emma Roborgh B2B Marketing Leaders Forum Asia 2024

Emma Roborgh
Founder & CEO
B2B Marketing Leaders Forum

Rajhev Rajkumar CAPITALe B2B Marketing Leaders Forum ASIA 2024

Rajhev Rajkumar 
Event MC
Director, Strategic Growth
CAPITAL-e

MARKETING LEADERSHIP

09:25

HQ/CORPORATE & REGIONAL ALIGNMENT - FROM GLOBAL TO REGION TO COUNTRIES

Reporting to a global HQ, how do we gain local autonomy, flexibility and control by breaking down internal silos and opening barriers between head office and local office and ensuring HQ understands local market dynamics so we can focus on driving a regional agenda.

During this session we’ll hear how, for seven years, Karen (Global CMO) and Donna (ASEAN CMO) built up a close alignment, ensuring Asia had a strong voice in the over 2,500 strong, across 140 countries, EY Global Marketing Team led by Karen.
Last month Karen took on a new role as Future of Transformation – Global Program Leader at EY Consulting.

  • 7 lessons learnt as 7 years as Global CMO
  • The secrets behind leading large scale transformation journeys successfully
  • Advice and examples of successes and failures of making Corporate Campaigns relevant locally
  • How do you ensure Asia gets heard when your Global CMO has such large teams and markets
  • Budget negotiations with HQ – any advice when competing with EMEA and the US for budget, resources and impact
Karen Hopkins EY B2B Marketing Leaders Forum ASIA 2024

Karen Hopkins
Future of Transformation – Global Program Leader (Former Global CMO)
Ernst & Young

Donna Liew EY B2B Marketing Leaders Forum ASIA 2024

Donna Liew
Asean Regional Leader and Director, Brand, Marketing and Communications
Ernst & Young

MARKETING LEADERSHIP

09:50

CMO PANEL - MARKETING LEADERSHIP

  • Marketing leadership – How to be the CEO’s most valuable strategic partner
  • “The P&L CMO” – Driving business revenue with sustainable profits through P&L ownership
  • Priorities for 2025 and the future of the CMO function in driving profitable business growth
  • How do we ensure the CMO function retains a firm seat at the leadership table
  • Advice to better sell, measure and prove the commercial impact of their work
Joanna Kalenska HSBC B2B Marketing Leaders Forum Asia conference 2024

Joanna Kalenska
MD, Global CMXO
HSBC Asset Management

Adeline Goh Fujifilm Business Innovation B2B Marketing Leaders Forum conference Asia 2024

Adeline Goh
CMO
FUJIFILM Business Innovation Singapore

CUSTOMER EXPERIENCE IN B2B

10:15

B2B Marketing Leaders Forum ASIA 2024 Abigail Crosby Dentsu

Abigail Crosby
Managing Director
Dentsu B2B

B2B Marketing Leaders Forum ASIA 2024 Jake Hird Dentsu

Jake Hird
VP, APAC, Strategy & Solutions
Dentsu B2B

STOP MARKETING AND START MATTERING: USING CUSTOMERS TO FIND COMPETITIVE ADVANTAGE

In this keynote, your speakers will explore the transformative role customer-centricity can play in B2B marketing. With half (50%) of B2B buyers say that a poor experience is a primary reason for switching vendors, meeting customer expectations is more important than ever before. Drawing on real-world examples and insights, the session will share strategies for fostering a customer-driven mindset within B2B marketing, enabling adaption and innovation, to unlock new opportunities.

Attendees will gain practical takeaways on leveraging CX as a platform for creating competitive edge as the session examines:

  • The Customer Imperative: Understanding why prioritising customer needs is a game-changer in the competitive landscape of B2B marketing.
  • Empathy in Action: Tactics for understanding customer pain points and turning insights into strategic advantages.
  • Innovative Solutions: Unpacking how customer-centricity drives innovation and differentiation in a crowded marketplace.
  • Measuring Customer Success: Utilising metrics for customer satisfaction and success, driving continuous improvement and marketing outcomes

 

Session sponsored by:

Dentsu B2B Marketing Leaders Forum

10:50 – 11:20

MORNING COFFEE & NETWORKING BREAK

11:20

Choose one of three tracks:

BRAND & CREATIVITY

Track hosted by:
Dentsu B2B Marketing Leaders Forum

B2B BRAND INVESTMENT AND CREATIVITY – LESSONS FROM CANNES LIONS

Global Branding. Personal Connections.

In this session, we explore how a brand can make its message relevant on a personal level across every region and in every single local market. We will then take a deep dive into a global Lenovo campaign created by Dentsu B2B APAC that let cool tech warm the hearts of its users in every corner of the world.

Interactive panel and Q&A:

  • Brand positioning, strategy, and creativity – B2B marketing examples from Cannes Lions
  • The balance between brand and performance and revenue investments (and the budget allocation split) – Is there a magic number for brand investment – allocating at least 51% (or even 30%) of marketing budget to top-of-funnel activities would seem out of scope for most B2B marketers
  • How do you build your “Board, CEO and CFO friendly” brand strategy – ensuring they understand how brand investments create growth over time, especially for those constantly asked “to do more with less””
  • Explaining the importance and benefits of brand investments to non-marketers and the value & impact of brand building when we’re faced with such strong pressure to reach quarterly pipeline targets
  • How great brands are established through culture and why delivering on your brand purpose starts (and ends) with your employees
B2B Marketing Leaders Forum ASIA 2024 Adeline Ong Frasers Property
Adeline Ong
SVP, Head of Group Strategic Communications and Branding, Frasers Property
B2B Marketing Leaders Forum ASIA 2024 Lucas Destefanis Kyndryl
Luca Destefanis
VP Marketing, Campaigns & Digital, Kyndryl
B2B Marketing Leaders Forum ASIA 2024 Farrokh Madon Dentsu
Farrokh Madon
Chief Creative Officer APAC, Dentsu B2B
Wendy Walker Salesforce B2B Marketing Leaders Forum ASIA 2024
Wendy Walker
VP Marketing ASEAN, Salesforce
B2B Marketing Leaders Forum ASIA 2024 Jake Hird Dentsu
Moderated by:
Jake Hird, VP, APAC, Strategy & Solutions, Dentsu B2B

TRANSFORMATION & AI

Track hosted by:
greenhat b2b marketing forum conference

THE BUYER IS IN CONTROL. TIME TO RETHINK HOW YOU MARKET IN THIS NEW B2B WORLD ORDER (OR GET LEFT BEHIND)

B2B businesses think they know how to market and sell to buyers. Or do they? Our APAC B2B Buyer Journey Research Report uncovers important insights into the behaviour of B2B buyers and outlines implications and actions for marketers.

In this session, we will unpack these five APAC nuggets:

  1. Understanding the buying party journey and dynamics, and not that of the individual MQL.
  2. Your content needs to land in the early stages of the buying process. How to use AI to personalise for relevance. How to use AI for your content marketing
  3. Buyers engage sellers when they are ~73% through their process. Intent data and predictive AI can help understand their buying stage which will inform the marketing and sales playbooks.
  4. What channels are these APAC buying teams using? Can you be there for the 78% of the buyers who choose to initiate contact with vendors?
  5. What data points and narrative you can take to your C-suite and Sales org to get the resources you need to be front-of-mind for buyers?

Ben Munroe (Cloudflare) and Adeline Goh (FujiFilm) will each present their points of view on the research through the work they are doing at their organisations. They then join Green Hat on a panel to discuss how they are transforming their approach from being predominantly sales-led to being marketing-led.

Pick up a printed copy of the APAC B2B Buyer Journey Research Report at the session.

B2B Marketing Leaders Forum ASIA 2024 Ben Munroe Cloudflare
Ben Munroe
Vice President Marketing, Asia Pacific, Cloudflare
Adeline Goh Fujifilm Business Innovation B2B Marketing Leaders Forum conference Asia 2024
Adeline Goh
CMO, Fujifilm Business Innovation
Shawn Low Green Hat B2B Marketing Leaders Forum conference Asia 2024
Moderated by:
Shawn Low, Director Singapore, Green Hat

MARTECH, ATTRIBUTION, DATA, METRICS & ROI

MARTECH, ATTRIBUTION, DATA, METRICS & ROI

What earns marketing a seat at the leadership table is knowing your ROI, revenue contribution and being able to walk into a board room and report and defend your data.

  • The objectives and results of aligning a customer centric tech and data strategy
  • The tech investment roadmap
  • Developing the Data strategy for a common goal between Sales and Marketing that will benefit the customer
  • The business case and ROI of your martech investments
  • The importance of “good data” is the foundation for application of GenAI

Moderated by Krishna Kumar C, Senior Director, MarTech Experience, Ogilvy One

Michelle Tan TUVSUD B2B Marketing Leaders Forum ASIA 2024
Michelle Tan
Global Head of Martech Operations, TÜV SÜD

12:40-1:55

NETWORKING LUNCH

1:55
Round-Tables B2B marketing conference sydney australia 2019

Industry Focused Deep Dive Group Sessions

CHOOSE 1 SESSION MOST RELEVANT TO YOUR CURRENT CHALLENGES AND AREAS OF INTEREST

As one of the forum highlights, join your industry peers for these group discussions with your competitors and peers.

You’ll be discussing challenges and pressing topics that are most relevant to you and B2B marketers in your specific industry.

B2B MARKETING IN IT/TECH/SAAS/CLOUD

Track hosted by:
Infuse B2B Marketing Leaders Forum 2024

From Leads to Buying Groups

While recent research by Forrester highlights that 93% of buying groups consist of two or more people, studies from 6sense and INFUSE reveal that the average number of decision-makers in buying groups has risen to 10. Surprisingly, only 10-15% of stakeholders actively engage in the buying process — the majority of their research conducted in dark funnel. This underscores that up to 70% of the buyer’s journey remains anonymous.

As Veeam organization prepares to propel itself to the next stage of growth, its marketing strategy must evolve in parallel. This session explores how Veeam Software is transforming  their approach to driving pipeline growth. By shifting focus from leads to targeting entire accounts and understanding buying committees, Veeam realigned their marketing and sales efforts to capitalize on account-based opportunities.

Lit Yang Quek Veeam B2B Marketing Leaders Forum Asia 2024
Lit Yang Quek
Director, Demand Center APJ, Veeam

Panel followed by interactive Q&A and round-table discussions

B2B marketers in IT/Tech/SaaS/Cloud will share their views on a broad spectrum of topics including:

  • Priorities for 2025 and beyond – still the year of doing more with less?
  • The importance of accelerating pipeline, conversions and driving leads across all stages of the funnel
  • Growth – Marketing’s involvement in identifying growth segments and opportunities and how to gain greater accountability for, and embracing growth as our North Star
  • Measuring and demonstrating long term marketing impact v short term sales needs
  • Best-practice in cut-through to the “defensive” Buying Group
  • GTM Strategy – from customer-first, product to solution offering
  • Owning the customer agenda in a sales/product led business
  • Most efficient and effective marketing structures
  • Partner, channel, alliance and ecosystem marketing
  • SDR/Inside Sales & Lead management – Building the SDR/ISR/BDR strategy and team for pipeline acceleration and growth
  • Awesome IT/Tech/SaaS/Cloud  examples of campaign successes and failures

This session will be on-point for IT/Tech/Saas/Cloud marketers – This highly interactive session will end with discussions diving deeper into these topics with your peers.

B2B Marketing Leaders Forum ASIA 2024 Burzeen Elastic
Burzeen Vakil
Head of Marketing APJ, Elastic
B2B Marketing Leaders Forum ASIA 2024 Jennie Johnson Grab
Jennie Johnson
Head of Marketing, GrabAds, Grab
B2B Marketing Leaders Forum ASIA 2024 Lisa Goh F5
Lisa Goh
Director of Marketing, Asia Region, F5
Wendy Walker Salesforce B2B Marketing Leaders Forum ASIA 2024
Wendy Walker
VP Marketing ASEAN, Salesforce
Mukesh Infuse Media B2B Marketing Leaders Forum
Moderated by:
Mukesh Rajpurohit, Vice President APAC Sales, INFUSE

B2B MARKETING IN BANKING/FINANCIAL SERVICES/INSURANCE

Panellists will share their main challenges and opportunities as B2B marketers in Banking, Financial Services and Insurance:

  • ABM, developing and executing a successful ABM program in a traditional institution
  • How CX transcends everything, and how to align the business around it
  • Balancing B2B and B2C and B2B2C
  • Humanising financial services and earning trust
  • Digital transformation and what this means for teams, workflows and customers
  • The impact of macro forces and how marketing can take a leadership role
  • The role of brand and the impact on CX
  • Working with sales, partners, advisors when building personal relationships with clients

This highly interactive session will end with round table discussions diving deeper into these topics with your peers.

Lisa Ortner Ghouze Standard Chartered Bank B2B Marketing Leaders Forum Asia 2024
Lisa Ortner-Ghouze
Global Head of Marketing, Financial Markets - Corporate and Investment Banking, Standard Chartered Bank

B2B MARKETING IN PROFESSIONAL SERVICES

Panellists will share their main challenges and opportunities as B2B marketers in professional services including:

  • Building brand and managing transformation, change and growth in an un differentiated industry
  • Engaging your people (engineers, lawyers, accountants etc) as your brand ambassadors and thought-leaders
  • The “sales” and marketing alignment and relationship in professional services – Challenging the seller-doer model
  • The digitally enabled professional services firm – Driving and building digital capability within your organisation
  • Providing an omni-channel experience in professional services
  • Advancing the marketing department as credible, growth and revenue driver for the business

This highly interactive session will end with round table discussions diving deeper into these topics with your peers.

Edwina Sullivan Kennedys B2B Marketing Leaders Forum ASIA 2024
Edwina Sullivan
Head of Marketing & BD APAC, Kennedys Legal Solutions, Chair ICON Singapore
B2B Marketing Leaders Forum ASIA 2024 Sophia Ong DSS
Sophia Ong
APAC Marketing Lead, dss+
Session supported by:
ICON Master Logo

B2B MARKETING IN MANUFACTURING

Case study: How to drive commercial outcomes in the manufacturing industry – a full-funnel view

  • Sales & Marketing Alignment – How to bring sales on the journey and get them engaged
  • Internal stakeholder management –  storytelling to increase internal engagement
  • Campaign metrics to focus on to get sales onboard (MQLs, SQLs, opportunities, sales and ROI)
  • Top tips to drive prospects down the marketing funnel (awareness > consideration > conversion)
  • Content and thought leadership for awareness purposes
  • Creating the full funnel approach between marketing and communication ie the power of collaboration
  • How to drive commercial growth in a global environment (from global to local ie GLOCAL) – and what key initiatives to implement to support this
  • Account Based marketing in the manufacturing space – how to get your prospects attention
  • The power of personalization
  • Martech tools to support all points above
Eva Ford Murphy ABB B2B Marketing Leaders Forum
Eva Ford-Murphy
Global Head of External Communications, ABB
Sophie Neate ABB B2B Marketing Leaders Forum
Sophie Neate
Global Head of Digital Marketing & Content, ABB

Round-table discussion

We’ll discuss our main challenges and opportunities as B2B marketers in Manufacturing including:

  • Advancing the marketing department as credible, growth and revenue driver for the business
  • How do you lift your team to be strategic and commercially focused
  • Adapting and leveraging Account Based Marketing (ABM) in the Manufacturing sector
  • CX: who is driving it in manufacturing firms and what does it look like?
  • The role of brand for firms in the manufacturing sector
  • B2B E-Commerce – Moving B2B Business throughout digital channels with B2B e-commerce
  • Supplier marketing – Driving better engagement and fuelling marketing performance with suppliers
  • Sales & marketing alignment with large national and regional sales teams

This highly interactive session will end with round table discussions diving deeper into these topics with your peers.

03:25

AFTERNOON COFFEE & NETWORKING BREAK

STRATEGIC ACCOUNT BASED MARKETING

03:55

B2B Marketing Leaders Forum ASIA 2024 Gus Wick Mahlab

Gus Wick
Business Director ASEAN
Mahlab

B2B Marketing Leaders Forum ASIA 2024 Kim Richards Mahlab

Kim Richards
Head of Marketing
Mahlab

HIGH-IMPACT ABM: UNLOCKING THE STRATEGIC SECRETS FOR CAPTURING HIGH-VALUE ACCOUNTS

In the fast-paced world of B2B marketing, the ability to effectively target and engage high-value accounts can be the difference between moderate success and exceptional growth.

Mahlab, a leading APAC business communications house, has more than a decade of experience in delivering cutting-edge ABM strategy, and will share insights that are crucial for unlocking the potential of your most lucrative accounts.

In this session, Mahlab’s Head of Marketing, Kim Richards, and ASEAN Business Director, Gus Wick, will dive into the core principles of ABM, uncovering how personalised and data-driven marketing strategies can transform your approach to B2B marketing.

They will discuss the importance of aligning marketing and sales teams to create a unified front, essential for penetrating top-tier accounts.

The session will provide actionable insights on how to understand customer needs to enhance the effectiveness of your ABM efforts.

Key takeaways include:

  • Understanding the ABM Framework: A breakdown of the ABM approach tailored for high-value accounts, including segmentation, targeting, and positioning strategies.
  • Data-Driven Decision Making: Techniques for utilising data to refine marketing campaigns, ensuring that resources are directed towards the most promising prospects with the highest potential for conversion.
  • Sales and Marketing Synergy: Strategies for fostering a collaborative environment between sales and marketing teams, enhancing communication and coordination to drive account penetration and close deals more efficiently.
  • Case Studies and Success Stories: Real-world examples of businesses that have successfully implemented high-impact ABM strategies, showcasing the tangible benefits and growth achieved through this focused approach.

 

Session sponsored by:

Mahlab B2B Marketing Leaders Forum

AI IN B2B MARKETING

04:20

Elaine Wu Alibaba Cloud B2B Marketing Leaders Forum ASIA 2024

Elaine Wu
VP & Global Head of Marketing
Alibaba Cloud

PRACTICAL APPLICATIONS OF AI IN B2B MARKETING

The impact of AI on digital marketing and emerging technologies and the AI-impacted B2B marketing landscape of yesterday, today, and tomorrow.

During this session, Elaine who is the Head of Global Marketing, alibabacloud.com and strategic development for Alibaba Cloud International will share:

  • How marketing is leading GTM strategy from the front, including product design
  • How marketing is activating the investment in the Paris Olympics sponsorship
  • The storytelling and AI tools used to help with the activation – making intangible tech tangible
  • Practical examples of how her team is utilising AI tools

HYPERGROWTH

04:45

Jon Stona Airwallex B2B Marketing Leaders Forum ASIA 2024

Jon Stona
VP & Global Head of Marketing
Airwallex

LEADING INTERNATIONAL HYPERGROWTH WITH MARKETING: FROM EAST TO WEST

Jon, with a background at Google and Stripe, joined Airwallex, a Singapore-headquartered global financial platform, two years ago to spearhead their international expansion and growth through marketing.

Already at Unicorn status after its first year of operations, Jon is tasked to deliver on Founder Jack Zhang’s 10 year mission, making Airwallex one of the largest financial platforms in the world.

During this inspirational and high energy session Jon will share insights into leading hypergrowth and navigating the challenges of international expansion with marketing.

  • How marketing drives growth and supports business objectives.
  • Establishing marketing functions from the ground up and the different ways to building a brand
  • Developing the framework for driving repeated, predictable growth
  • Key strategies and lessons for marketing leaders aiming to drive international expansion, from Singapore and APAC to EMEA, North and Latin America

05:10pm

END OF DAY ONE & NETWORKING DRINKS