Rachael is responsible for Xero’s customer success, people experience, marketing and communications functions globally. She has previously held positions in strategy, marketing, talent management and channel development across online and technology businesses. In her current capacity, she brings together her dual passions; delighting our customers and nurturing our people. Rachael believes that customer experience must resonate from the inside-out and advocates for positive engagement programs to effectively mobilise the business strategy at scale. She has a Masters in Applied Positive Psychology, a Masters in Business Administration, and a Bachelor of Business (Accounting and Marketing).